Next-Gen Digital Banking: Innovating for the Future
Gen AI-Driven Banking: Real-World Use Cases Transforming
Financial Services
Intelligent SOP Retrieval for a Large Bank
Built a Generative AI-powered chatbot using Azure OpenAI to retrieve policies and SOPs stored in SharePoint based on RBAC.
Developed a conversational UI enabling secure and precise document access, reducing employee search time by 60% and enhancing compliance.
Multilingual Customer Support Chatbot for Bank
Deployed a Generative AI chatbot using Azure Cognitive Services to handle customer queries and provide personalized recommendations.
The chatbot with the CRM and product catalog, enabling real-time support and reducing customer service response times by 50%.
Document Digitization for Banking KYC Records
Implemented an EDRMS using Microsoft 365 to digitize and centralize 15 years of hard copy records.
Utilized AI for OCR-based metadata extraction and migrated 5 million documents to a secure, searchable Document Management System, improving accessibility and compliance.
One-Click Disaster Recovery (DR) System for Retail Bank
Migrated legacy Oracle databases to Azure PostgreSQL with integrated DR automation using Azure Site Recovery.
Designed a one-click DR solution with automated failover capabilities, reducing recovery time by 80% and ensuring uninterrupted banking operations during outages.
Teams App for Internal Ticketing for PSU Bank
Developed a Teams App to enable internal communication and ticket tracking for IT support.
Customized the app with real-time notifications and analytics dashboards, ensuring quick resolution of 95% of tickets and boosting collaboration across departments.
Workflow Automation for a Large PSU Bank
Implemented Power Automate and SharePoint to streamline approval workflows and document sharing.
Designed and deployed custom workflows to automate approval processes, integrated the CRM with SharePoint for centralized document management, and reduced processing time by 40%.
